Q. I placed an order through the Janlynn website. How can I check on my order?

A. When you placed your order, you should have received an email containing a link to your order status on our site. This link will show you the status of your order, including the date your order was shipped and the UPS tracking number. You can use the tracking number to track your shipment through the UPS website http://www.ups.com/tracking/tracking.html.

Q. How long will it take to get my order?

A. In the U.S., merchandise is shipped primarily via UPS within 24 hours of receiving an order. Most customers in the United States should receive their orders in three to seven business days.

Q. How much is shipping and handling?

A. In the U.S., standard shipping and handling is as follows: $5.50 for orders up to $49.99, $6.50 for orders up to $99.99, and free for orders over $100.00.

Q. Can I request Priority Delivery?

A. Certainly. US Orders for which Priority Shipping is requested will be shipped UPS 2nd Day. Simply request Priority Delivery in the Shipping Selection field on the Billing Information page. NOTE: Priority shipping is not available to orders placed to a P.O. Box. Priority Delivery charges in the U.S. are:  $25.00 for orders up to $49.99, $35.00 for orders up to $99.99, and $45.00 for orders over $100.00

Q. What are Shipping Charges for my order in Canada?

A. For our Canadian Customers, standard shipping and handling charges are:  $10.00 for orders up to $49.99, $14.00 for orders up to $99.99 and $20.00 for orders over $100.00. Orders are shipped via Air Mail, and you are responsible for all customs charges, duties and taxes on your order. 

Q. What is your International Shipping Policy?

A. All Janlynn.com orders shipped to locations outside of the US and Canada are mailed USPS Air Mail Parcel Post. Shipping and Handling charges are: $25.00 for orders up to $49.99, $40.00 for orders $50.00 to $99.99 and $70.00 for orders over $100.00. Your package should arrive in 7 to 14 days. Please note that you are responsible for all customs charges, duties and taxes on your order.

Q. I don't have a credit card. Can I send a check or money order?

A. Please mail us a letter listing the merchandise you are purchasing, your name, address and telephone number, enclose a check or money order for order plus shipping and handling and send it to Janlynn Corporation, 2070 Westover Road, Chicopee, MA  01022  USA. Shipping and Handling charges for USA ONLY are up to $50 - $5.50; $50.01 to $100.00 - $6.50; and over $100.00 - FREE.
B.

Q. What is your return policy?

A. Items purchased through our website can be returned except final sale items and special orders. Items must be unused/unopened and in saleable condition. Make a copy of your invoice and return it with your merchandise. We will credit your charge card upon receipt. If your merchandise is purchased through one of our retail customers and you wish to return or exchange it, their store policy prevails.

Q. I don't like to use my credit card on line. Is there another way to order?

A. Yes, call us at 1-800-445-5565 USA or 413-206-0002 to place your order.

NEEDLEWORK QUESTIONS

Q. I'd like to use your DFN floss on a project that I am stitching.  Do you have a DFN to DMC Conversion Chart?

A.  Absolutely.  Simply click here for the master color conversion chart as well as conversions for all of the floss value packs we sell.

Q. Can I make an enlargement or photocopy of the graph to highlight where I have stitched?

A. Janlynn Corporation strives to make your stitching easier and more enjoyable while still preserving your chart. You may make a copy/enlargement for your personal use only. Please destroy copies after stitching. This protects our copyright and that of our designers.

Q. I bought a kit and the fabric is blank. How do I transfer the design onto the fabric?

A. Does the Front Picture read "Counted Cross Stitch"? If so, you have purchased the most popular form of needleart available today. It is easy and offers an exciting array of designs. These designs are charted on graph paper. Each square represents a square on the fabric. The stitcher counts the squares, matches symbols to floss colors and transfers (stitches) the design by symbol to the fabric. See our General Instructions in our kits for details.

Q. How can I purchase a kit that has been discontinued?

A. When a kit is discontinued, all rights are returned to the designer and are no longer available to us to sell. However, many retailers sell their discontinued kits to discount centers. Keep your eyes open!

Q. I am stitching a stamped design and the blue Xs shows from under my stitching. What can I do?

A. Finish stitching your design and by all means do not get the fabric wet, as the blue stamping may smear or disappear. When your stitching is complete, the blue stamping can be washed out. Follow the General Instructions supplied in your kit.

Q. How can I get a replacement copy of a destroyed chart or instructions?

A. If the kit is in our current line, we will be able to replace the chart/instructions for you. If the kit is discontinued, we will check our files. If they are on file, we will make a copy for you. Please allow 7-10 working days for the mailing.

Q. How will I know if you found a replacement chart/instructions?

A. You will either receive a copy in the mail or we will call or write acknowledging that the file is not available.

Q. I just purchased a baby quilt and bibs. Do I stitch between the layers of quilting or stitch through to the back?

A. How one stitches on quilted fabric is a matter of preference. I prefer to stitch through the quilt keeping the back neat and with beginning and ending tails woven between the layers. If the back doesn't meet your expectations, you may want to purchase backing fabric. One yard of 45" fabric is sufficient to cover the quilt back. If you choose to stitch between the layers, be reminded that it will take more time and patience. However you stitch on quilted fabric, you will have a beautiful gift for that new born.

Q. How do you sew on beads?

A. Sew each bead on the fabric where indicated by a symbol on your chart. If you have more than one color bead, each bead color will have its own symbol. Add the beads with a coordinating color of floss. Using a beading needle supplied in the kit, add each bead as charted. Come up with your needle in the hole of the corresponding square, add bead to needle and stitch down in a diagonal hole.

Q. What is waste canvas and how do I use it?

A. Waste canvas usually has a blue thread running through the weave of the canvas at periodic intervals. It is used to add cross-stitch designs to sweat shirts, clothes, towels and lots more only limited by your imagination. We frequently use it on our stamped poly/cotton fabric to add a baby's name, birth date and weight to a birth announcement or sampler. After all stitching is complete; baste the waste canvas on the fabric being sure that it is centered where you will stitch your design/letters. Use the blue thread line to make sure your canvas is straight. Chart on graph paper baby's name, birth date and weight with the alphabet provided in you kit. Using a sharp needle, stitch through the small holes of the canvas and the fabric beneath. The canvas will help to keep the stitches neat and will be removed later. Avoid stitching through any of the canvas threads. When stitching is complete, pull basting threads out and cut waste canvas only about one inch away from the stitching on the canvas. Moisten the canvas slightly with a damp sponge. This will release the starch in the canvas and allow you to pull out the canvas threads one by one using tweezers. Some stitchers prefer to pull the threads of the waste canvas when dry. Try both methods to see what you prefer.

Q. I have never taken my completed cross-stitch design to a dry cleaner. Why does your kits instruct us to do this?

A. This information is supplied as a precaution. Many stitchers do not know how to clean their needle art and/or do not wash their floss prior to stitching. If you know how to care for your needle art, continue to do as you have done in the past. Those who are new to cleaning their fabric should follow the instructions in our kits. It is very important to pre-wash the floss so that the dyes do not run.

Cre8 ComputerCraft Questions

Q. What is the difference between Iron-on Fabric Sheets and Cold-Peel Iron-on Transfer Sheets?

A. When you use the Fabric Sheet, the design is printed on fabric and that entire piece of fabric is ironed on to your crafting material. This is good for Memory Quilts, Pillows, Wall Hangings, etc. - anything that won't need frequent washings, as the Fabric Sheets cannot be laundered unless they are treated with several coats of acrylic sealer. The Cold-Peel product is a transfer that transfers the printed image directly onto your crafting fabric surface. This is good for apparel items like t-shirts, bibs, sweatshirts etc. Items created with the Cold Peel product can be washed in cold water with mild detergent with the garment turned inside out.

Q. I'm making jewelry with the Shrink Plastic, but the edges are curling. How can I prevent this?

A. As it shrinks, the Shrink Plastic will begin to distort and curl. After 1 or 2 minutes it should uncurl, shrink, thicken and lay flat. If you remove the tray too soon and the piece is not completely finished, you may place it in the oven again for a few more minutes until it lies relatively flat. If the piece still hasn't shrunk smoothly, try pressing it with a thick, hardcover book while the shrink is still hot to flatten it out.

Q. Is my ComputerCraft creation waterproof?

A. Ink from ink-jet printers is not waterproof. Cre8 Cold-Peel Transfers and Super Decals are specially designed to be waterproof, but none of the other Cre8 ComputerCrafts items are. To protect your creations, you may want to treat them with several coats of a clear acrylic sealer.

Q. Can Cre8 Decal paper be used in a Laser Printer?

A. Cre8 Decal paper is designed for use in COLOR INK JET PRINTERS. It may work in Laser printers but it was not created for that purpose.

Q. How do I print larger images than 8-1/2" x 11"?

A. We suggest that you "tile" the image. Print a number of sheets to create a large image.

Q. Can I use Cre8 Decals to make mugs with photographs?

A. Yes, follow the instructions packed in the kit. However, it is important that these mugs are hand washed. Cre8 Decals are not dishwasher safe.

Q. How do I print white letters on Cre8 Decal paper?

A. You cannot print the color "white" with your color ink jet printer. For this reason we created White Super Decal Sheets which has a white pigment in the decal film. On the screen create a block (rectangle). Next color the block the same color as the background surface that you will be placing the decal. Type the words/numbers on top of the colored block making them white. If you are drawing a graphic, place it on top of the colored block making them white. Print on Cre8 WHITE Decal Paper. After spraying, cut around the image leaving a small colored border around the "white" letters or graphic. When you slide the decal onto the surface, the colored border will blend into the color of the surface, appearing like a small shadow.